You think it’s all glitzy and glamorous don’t you? You imagine I’m sitting on a beach somewhere, sipping a Mai Tai and living the good life as this damn start up starts itself! Well you’re wrong I tell you, wrong! I haven’t gotten my beauty rest in days and I’m about to throttle people!

phew… sorry for the rant, I’m operating little sleep, a half a bagel and nursing a raging head ache… I’m a little testy as you can see!

Anyhow, I am writing this for two reasons. First off, I want to explain to you what it REALLY takes to start a start up or any kind of business for that matter. And secondly I am offering a sweet contest at the end (including 2 hours of business consulting + a free $450 membership + my undying love (umm deal!). So hold onto your horses pard’ner and see the real anatomy of a start up, it’ll save you lots of time and money as you start up your own business or if your really impatient skip to the end to enter the contest!

The Body

When we look at a person walking down the street we don’t see all the millions of neurons firing in their brain or how complex their circulatory system really is – instead we see a blob of flesh, some definition here and there and maybe we notice the color of their outfit. This is the same thing that happens when one looks at a business, we see the building, or the website, we notice the product, calculate how much money they make from selling it and think Wow I wish I was that guy/gal.

Well chief, just as the human body isn’t simple, neither are start ups but you do need to begin with an overall idea of the way they look before you get started. Just as if we were making a person we’d imagine their height, weight, hair color and the general characteristics of their face…. when you are beginning to form the concept of a start up you need to have a visual image in  your mind of what the body of it will consist of:

  • Is it virtual or brick and mortar? You can either be GAP or you can be Bluehost but you shouldn’t be both.
  • Is it a small niche business or a Fortune 100 in the making? Think of www.drinkthc.com a site that caters to people who want to avoid hangovers vs. Ing.com who is well on their way to fulfilling giant mega-bank aspirations.
  • To staff or not to staff? Is this business baby something you’re going to nurse to health in your garage while your mom answers the “corporate” phone a.k.a. your extra fax line or is this going to be a fully staffed set up? You have to ask yourself if your staff will be in the flesh or virtual workers p.s. as much as you can go with the later.
  • What is  your dream $ figure for this start up? Do you want to make $10,000 a month or sell it down the road for $100 million? You’ll do things much differently depending with what monetary goals you set at the beginning.

The Systems

Just like the human body, a start up has to have well defined & well run systems to live a healthy life. You can’t just chuck your bills into a bin and mutter one day we’ll take care of those nor should you start chasing down clients before you know how your company will handle each one when they come. Your start up’s systems are as essential to it’s success as the blood that pumps through your body is critical to making sure you don’t randomly keel over – so pay attention!

  • Financials. This is VERY important, I can’t stress how much I wish I had kept track of EVERY penny from day one. If I did I would have caught myself wasting money much faster and redirected our focus. Also if you don’t get set up with some sort of book keeping/tax system you could pay high fines/go to jail down the road. So get your finances in order! Tip: I use outright it is free and amazing.
  • Billing/Burn Rate: When you are JUST starting out you must figure out how you’re going to pay for the costs associating with starting up, be it your 9 to 5 job or your Great Aunt’s loan. Calculate your burn rate early on so you know at all times how long you can go before you run out of cash. Now often you will start to bring in a small amount of cash once you get up and going – this will help slow your burn rate until you finally are in the much coveted black. I use Freshbooks to do all my billing and thus far have had great experiences with them.
  • Marketing. Do you have a marketing budget? If not you’ll have to do things real cheaply and probably by hand. Do some research on marketing plans and read some books on the subject. Figure out what type of plan fits your budget and business the best and then put aside a number of hours a day you’ll spend marketing.
  • Your USP. It took me FAR too long to realize the importance of a USP (unique selling proposition) and it’s not a mistake I want you to make. Realizing what sets you apart from your competitors or Joe down the street will help form the culture of your start up and greatly increase your productivity/profitability as you focus on what really matters not the outlying fluff.

The Brain

If you have a partner then you and he/she (weird if you’re partner is a REAL he she) are the brains behind your start up’s body. But if you are a solo-preneur like so many baby start ups then it really comes down to your brain power. This idea may be overwhelming and it was scary to me, since I know that I’m not the most brilliant person in the world – especially when it comes to EVERYTHING. If you want your business to succeed you must be BRILLIANT in every aspect, but how?! Well thankfully this is where the concept of leveraging comes into play.

You can hire people and leverage their talent, you can get interns and leverage their talent or you can read and leverage the VAST amount of knowledge provided in books. I also like the concept of finding one’s who which means to find someone(s) who have done what you want to do and are where you want to be. Say Richard Branson, then you study their methods and how they got there. This works very well when you want to learn something that you aren’t naturally great at and is probably the biggest ace up my sleeve I possess.

So remember to grow and nourish your business brain  you need to:

  • read
  • listen to people who’ve been there and done that
  • leverage other’s knowledge through interns, employees or mentors
  • and most of all READ (there are books on tape for those of you who hate reading… weirdos)

The Contest

Alright so that was as much as I can currently write on the anatomy of a start up with the raging migraine I’m currently experiencing, plus I’m hungry and my is starting to wander. So I’m going to get to the good stuff.

Your prize: 2 hours of free business consulting (my hourly is $250 so you do the math) + my undying love (priceless!) + a FREE one year membership to Virtual Zeta’s job board (a $450 value). So now we’re nearing $1000 in value!!

How to enter: Go to www.virtualassistantboard.com the job board side of my virtual worker start up and sign up as an employer, this process should take you no longer than 5 to 10 minutes. What I want from you is your feedback on the process, what you like, don’t like, if there are any glitches or if everything went smoothly and you would recommend it to friends (when it launches of course).

Winner is Ryan! Yay! Thanks so much for everyone who participated I truly appreciate it & feel free to keep signing up for the job board as we just made some new additions free so you can use it and test it out!

  • JB

    Do you want real information during the sign up process, or just fake info just to see how the process works?

  • http://twitter.com/snadahalli Sandeepa Nadahalli

    Error (403 ) while trying to open http://www.virtualassistantboard.com/ !!

  • http://www.biggirlbranding.com/about Big Girl Branding

    Ooh..totally checking out outright!!! Does it really take care of it all and figure it all up for you? Cripes, wish I had that last year! :0> Oh and just signed up at your site.. went as smooth as a baby's butt. :) Very sweet!

  • Wink

    Everything went good on my end. I entered some fluff; hope that doesn't matter. The sign up process was really smooth. I browsed the site and everything seems to work good. I went through employer subscription process and that all worked good, even the CC authorization page looked good. The overall site is minimalistic; not chaotic and overloaded, but rather clean and to the point. Good luck with this!

  • http://www.CatgutLaboratories.com Catgut Laboratories

    The signing up part was Awesome. Then I got to the actual using the site part and had exactly 0% of an idea what I was looking at or supposed to do- which probably has more to do with me being technologically inept than it has to do with you, but having some little blurbs about what everything is and does would have been very helpful. Otherwise, nice work!

  • englandrm

    Sign up was quick and easy. The red text was a little unexpected, but I've never seen anything like it, which makes the signing up process more unique and memorable than most other online forms. (my captcha was a little tough)

    For most of my outsourcing needs, I have been using Odesk. It has been working well for me, and I hadn't really thought about changing. However, a few things stood out on your site that caught my attention.

    The search function is easier to use and much more direct than on odesk. Makes it quick and easy to find what I would be looking for. Also the ability to save searches, would speed up the process.

    The Premium Virtual Worker page would basically outsource the outsourcing. While this can be done using a VA, the fact that it is right in front of me and removes a step on my part, gives it a high appeal.

    Finally the questionnaire is something I would have never thought of, but wish I had currently. Not having to send questions to all the people who apply to my job, and wait for their responses; this removes that entire step/waiting process, and would allow me to focus my efforts much more directly.

    Overall impression… professional design. Straight forward, (what you guys do and what you want your visitors to do). Easy to use. What I like most are the unique features that you offer that distinguish the site from other VA sites.

    Impressive site and excited to see it up and running (as I'm sure you are to). Also, awesome post. I've done several start-ups and like to think I know what to do, but just reading your post reminds me how important it is to remember the basics. Looking at each of my companies, and their “anatomy” provides a unique outside (only me) perspective that appears to be a necessity to growth. Thanks. ~Ryan

  • Jaime

    Signup was easy,and the process worked fine for me. I love the idea behind the site.

    I did have a little trouble initially finding the “Employers – Register” menu… I think because the blue header blended in with the “Featured Virtual Workers” and “Featured Jobs” sections. The green headers drew my eye to them more immediately.

    I also thought it was slightly strange that the “Confirm Password” and “Confirm Email” fields on the registration screen didn't have the red asterisk marking them as required…plus, could be just my browser (Chrome) but having “Confirm Password” and “Confirm Email” below the text box instead of to the right was a little weird.

  • Ryan

    The site is very well designed, everything ran smoothly. The sign up was a little bit invasive, clearly you've leaned towards being thorough. This is a trade off. Maybe it's worth it to you. Could be inhibitive to some people. Wasn't so bad that it would make me decide not to sign up.

  • http://www.Escapingthe9to5.com/ Maren Kate

    Hey Ryan, thanks so much :) what part was “invasive” for you? I actually want the opposite of that so I would LOVE to know where you felt inhibited because that makes a big difference in the sites flow… thanks again :)

  • http://www.Escapingthe9to5.com/ Maren Kate

    Aaah yes, thanks so much Jaime! This is what I need to hear :) Great feedback I'll pass it along a.s.a.p.

  • http://www.Escapingthe9to5.com/ Maren Kate

    Whichever you feel comfy with either doesn't matter :)

  • http://www.Escapingthe9to5.com/ Maren Kate

    Oh no? Must have been a glitch seems to be working right now. Thanks for pointing that out!

  • http://www.Escapingthe9to5.com/ Maren Kate

    Yeah it will when we are officially launched, we're right now in the process of adding all the virtual workers – but we only accept really good ones so it is time intensive :)

  • http://www.Escapingthe9to5.com/ Maren Kate

    Thanks so much :) I really appreciate it, nope fluff doesn't matter… glad everything was smooth (phew) I swear the stress associated with starting up a business must be similar to the stress of raising a child because I get soo emotionally invested that every time someone says “yeah it's fine” I get all misty eyed :)

  • http://www.Escapingthe9to5.com/ Maren Kate

    Yeah that is what I was thinking – basic, but clear 'calls to action' on all the pages – do you think that would have helped?

  • Patrick

    Hey – overall, smooth process. I've used eLance and oDesk to source my VAs but I'd be open to promoting this board.

    I liked the “get to the good stuff” call to action. Helped me remember why I was on the site in the first place….to search for VAs. It looks like a solid platform so now it's just a question of getting VAs on board and employers to pay. Obviously critical mass and timing is key here like any board or forum. How are you timing your launch? I'm starting my third community in January and I feel like the first week can make or break the site.

    Good luck,
    Patrick

  • http://www.Escapingthe9to5.com/ Maren Kate

    Thanks so much for your detailed feedback! I truly appreciate it! Yeah I am super excited to have it up but it seems like it actually running means the hard part is just starting because now I have to work out all the bugs before “launch” :) I'll keep you posted on how it goes!

  • Keydropper

    Very smooth sign-up process – no problems whatsoever. After utilizing a number of services I have moved all of my virtuals over to ODesk. I find that the premium charge is worth if for the level of tracking and management that the system gives me. Plus the ease of payment. You might want to think about developing something similar in terms of tracking (even if you don't handle the payment part). Although I don't use them now I also love the idea of a payment card service (especially for the Philippines) – even if you don't handle the payments yourself you could set-up a branded card to simplify for others.

  • http://www.mediagrow.net Marios

    Hello Maren, Just sign up for your VirtualAssistenboard cool site, the sign up process is easy and straight forward, My only comment is that when you fill in the fields are red text, usually red means that you missed something, or forgot so maybe I would change that, other then that its great, wish you all the best with it, Marios

  • Fabio

    Hi Maren! Thank you for the great post, it's clear and useful :)
    I wish you the best experience for managing your new business. I signed up smoothly and found the FAQ quite interesting too. I like the combination of colors and I felt very comfortable navigating it. By contrast, I found the home pictures too cliche (i mean this people, come on!). Besides, in the Contact section even though you tried to add some personal touch with the fonts, I still feel I'm communicating with a database you will proceed my question in 15 days automatically (which means, nobody cares about it), though is just a personal impression. Finally, I didn't get any mail confirming my registration.
    Once again, wish you the best!
    Fabio

  • Fabio

    ahh sorry, I did get the email confirmation! Cheers

  • Kyle

    Likes:
    terms of use was a popup within the page and not a separate popup
    very simple process, easily took less than 5 min

    dislikes:
    On the confirm password and confirm email fields there was a split-second of confusion for me. Why not place those on the left also instead of below the field? Also there is no red asterisk next to those fields, are they not mandatory?

    feedback:
    Shouldn’t there be some sort of confirmation email? I’m guessing you will do this when it is actually up and running.

    Cheers Maren and keep up the good work! :) -Kyle

  • Collin Vine

    Hey Maren. I had no problems with the signup process at all. Quite easy. My only feedback is the “feel” of the website, the gut level reaction when the page first loads. I have to agree with Fabio below: it felt a little… corporate, big business, “proceed my question in 15 days automatically”. The dude with the pen to his chin is a bit too much (kinda creepy). I like the clean layout and how easy it is to find contact info (phone number at the top sticks out immediately). Plus the FAQ's were easy to understand and sold me on the idea (which is a pretty kick ass idea). Overall, I think you're sitting pretty – nice work.

  • Collin Vine

    By the way, this post would make a cool series. Kind of like your “Start up School” series.

  • http://www.Escapingthe9to5.com/ Maren Kate

    Thank you :) We're trying to incorporate calls to action all over the site so it runs super smoothly from an employers point of view. Right now we're figuring out the timing, we got a major set back – lost a designer – so I had to scramble for the last two weeks but now we are on target again and hoping that our soft launch will be Sept. 15th

  • http://www.Escapingthe9to5.com/ Maren Kate

    What kind of premium charge do they charge if you don't mind me asking? Right now what I use to pay outsourcers is either Paypal – incredibly safe to the point of if you pay someone and they don't deliver Paypal will refund you and Xoom – but i've probably used 1000's of hours from outsourcers and have never ever had a problem with one ripping me off.

  • http://www.Escapingthe9to5.com/ Maren Kate

    Hi! What browser are you using? Because I use firefox and on mine I don't see any red text but you aren't the first who has mentioned it. Please let me know so I can fix it in that browser and thanks again!

  • http://www.Escapingthe9to5.com/ Maren Kate

    Hmm… good points on the home pictures and the contact page. From your point of view what kind of content could we put on the contact page to make people feel like they are connecting with real people because that is huge for us. Thanks for letting me know you didn't get an email that is a problem we are working on right now :) Thanks again!

  • http://www.Escapingthe9to5.com/ Maren Kate

    Thanks Collin, I appreciate the feedback – alright I'm definitely getting the vibe that the people are off putting :) Do you think I should take them away completely and have no icons or maybe should i do something that fun gravatars instead?

  • http://twitter.com/Yakezie The Yakezie

    I am impressed you make $40,000 a month on average if you bill 40 hours a week! How many hours a month do you think you are able to bill at $250? Do you plan to raise your rates with the more experience you get?

  • http://www.Escapingthe9to5.com/ Maren Kate

    Lol that is the goal a month :) not necessarily the take home… and it fluctuates GREATLY from month to month as I closed down my social media business and now only accept high end clients but also am in the middle of a start up (big money suck)! So I'm definitely not cashing $40k paychecks every month, but in the future, I plan on it!

  • http://www.pianolessongirl.net Dakota

    Hi Maren,
    I know I’m late but…I was reading through your archives and thought I would post on this one.
    I have started an online business on a much smaller scale. I do need a lot of traffic as it is a review site and will be offering my piano lessons (soon to come). I haven’t spent money on marketing yet. Would you suggest starting with Google adwords?
    Thanks for any input.
    Dakota

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  • http://www.VirtualZeta.com Maren Kate

    Yep, google adwords is a good place to get started :)